Refund & Cancellation Policy

Last updated: May 2026

This policy explains how subscription cancellations and refunds work at Uniboo. We want every paying user to feel they got value — if you didn't, please reach out.

1. Free Plan

Every new account starts on the Free plan, which is available indefinitely at no cost. The Free plan includes 50 backtests per month, 5 saved strategy memories, and limited AI chat & AI Booster usage. Backtest and AI allowances reset on the 1st of each calendar month. No credit card is required. If you decide the Service is not for you, simply don't subscribe and your account stays on the Free plan. There is nothing to refund.

2. Subscription Cancellation

You can cancel your subscription at any time from the billing portal inside the app (Subscription Modal → Manage Billing). Cancellation is immediate at the system level — your card will not be charged again on the next billing date.

You retain full access to the Service through the end of your current paid period. After that date, your account reverts to the Free plan, with the same monthly limits described above.

3. Refunds — Monthly Subscriptions

Monthly subscriptions are charged in advance and are generally non-refundable for the current period. However, we will issue a full refund for the most recent monthly charge if you contact us within 7 days of that charge and:

• You have not used more than 25% of your monthly AI usage allowance, AND
• You have not used the autotrading feature (Pro plan only) to place any live trades.

If these conditions are met, we'll refund the full charge to your original payment method within 5–10 business days.

4. Refunds — Top-Up Purchases

Top-up purchases that add AI usage to your account are non-refundable once any portion of the top-up has been used. If you purchased a top-up and have not used any of it, we'll refund it within 14 days of purchase on request.

5. Disputes and Special Cases

If you believe you were charged in error, charged twice, charged after cancelling, or otherwise have a billing concern that doesn't fit the above categories, please contact us. We aim to resolve disputes in good faith. Common cases we handle:

• Duplicate charges — fully refunded immediately.
• Charges after a successful cancellation — fully refunded.
• Service-wide outages that prevented use during a paid period — pro-rated credit or refund.

6. How to Request a Refund

Email inquiries@uniboo.com with:

• The email address on your Uniboo account
• The approximate date of the charge
• A brief description of why you're requesting a refund

We respond to refund requests within 3 business days. Approved refunds appear on your card statement within 5–10 business days, depending on your card issuer.

7. Chargebacks

If you have a billing concern, please contact us first — most issues can be resolved within 24–48 hours without involving your card issuer. Initiating a chargeback before contacting us may result in your account being suspended until the dispute is resolved.

8. Contact

For all billing, refund, and cancellation questions: inquiries@uniboo.com.